Submit connection, subscription, and billing questions through the user panel. Replies and follow-up details stay in the same ticket.
Log in and open the ticket area to describe the issue. For order or refund questions, submit the ticket from the account linked to that order so it can be verified.
Support replies depend on the issue and troubleshooting progress. Check for replies in the user panel after submitting. If more details are needed, reply to the same ticket. No fixed response time is promised.
No support email address or Telegram contact has been published. Please use the ticket form on this page. Tickets are available for connection troubleshooting, subscription issues, order checks, and refund requests.
Describe what happened and what you’ve already tried. This makes it easier to investigate than simply saying “it doesn’t work.”
Include your platform, client name and version, network environment, and approximately when the issue occurred. Say whether you can’t connect at all or whether only a specific app stops working after connecting.
Include the selected route, the complete error message, and the steps you’ve tried. In screenshots, show only the areas relevant to the issue.
Tell us whether the issue occurs when retrieving your subscription, importing it into a client, updating routes, or accessing an app. If only one app is affected, include its name and your current routing mode.
Do not include your full subscription URL, account password, or access key in a ticket or screenshot. Redact these details before sharing logs.
Include the relevant order ID, plan name, payment method, and order status shown in the user panel. Let us know whether you need a payment check, an explanation of billing, or a refund.
VPNWH offers 14-day refunds. See the Terms of Service for eligibility. Payment screenshots only need to show the details required to verify the order.
Keep follow-up messages in the original ticket so the troubleshooting context stays together.